How to Be a Trainer
By David Marcus
customer service class and a participant says he or she is passionate about giving great customer service, you can be sure he or she is not and has NEVER provided great customer service or else he or she would not be in your great customer service class. So, your great customer service training will stick […]
How to Be a Trainer
By Aaron Smith
isn’t a priority for them: it’s a day out of the office. But you are definitely in the office when you train, so dress the part. Men and women should wear well-tailored suits, polished shoes, and a ready smile. I consider this a major take-away of this session. (PROJECTION: “Dressing Well = Knowing Everything”) What […]
How to Be a Trainer
By Aaron Smith
VOICE 2 Loud voices. DR. JOHN Loud voices. VOICE 3 Blue pants with red shoes. DR. JOHN Blue pants with red shoes. VOICE 4 Baked ziti. DR. JOHN Baked ziti. See, no matter how ridiculous the answer you repeat it and ask for more ridiculous answers. And when you’ve gotten all the responses you can […]
How to Be a Trainer
By Curtis Edmonds
well. “I think we should abandon the Constitution and just do whatever we want.” “Good point.” “Elvis, Hitler, and JFK are all alive and living on the planet Zondorr.” “Good point.” “I think you’re an asshole.” “Good point.” “Good point” is especially useful if you don’t have any idea how to answer the dumb ass […]
